I was super impressed with this place at first. Had back issues, scheduled an appointment, wasn't really explained to while waiting 1 1/2 hours for the appointment to start (they were backed up - not... read moreI was super impressed with this place at first. Had back issues, scheduled an appointment, wasn't really explained to while waiting 1 1/2 hours for the appointment to start (they were backed up - not a problem, but noting it here after further experience) that it would be purely x-rays and no adjustment. I was okay with it at the time, they said they needed the radiologist to look at the x-rays before treatment. But if you're expecting an adjustment same-day for acute pain, you won't get it. Everyone was really friendly and professional, just wish they'd explained that because I've gone to other chiropractors that have done same-day adjustments, so I wasn't expecting them to be different. I went back the next day and they were great with explaining the deterioration of the spine and what my x-rays were showing. Then they gave me a ~$2200 treatment plan. There were 5 or 6 different treatments they wanted to do, but no breakdown on price. I guess I'm used to itemized receipts, so it threw me for a loop. When I asked for more information on pricing for the different treatments and said I'd probably have to drop a few and stick with PT/adjustments because $2200 is a lot for me, they weren't game. "This is what the doctor recommends," basically. I told them I'd go over it with my partner and we agreed to follow up after the weekend. They called me back the very next day asking if I was still planning to come in as I was apparently "late" for an appointment that day that I had never made - as again, we were scheduled to follow up after the weekend, so there would be no reason for me to be there the next day. Not horrible, but definitely weird and gave the impression of disorganization. I might have been willing to save up for it because I liked the people I'd met quite a lot, but with long travel plans in the near future I didn't want to schedule treatment until I get back. I ended up calling recently for my back flaring up again, hoping to get an adjustment before traveling, and was told they probably wouldn't be able to schedule me for an adjustment since I hadn't started a treatment plan. What? Unless I pay $2200 for a plan, you won't help me? I've never experienced that with a chiropractor before. They were nice though and offered to check and call back. They ended up being able to take me the same day, but it left a weird taste in my mouth. The doctor spent less than 2 minutes with me and the only thing that cracked was my neck, not my back (the pain was a little better after, but not much. I can sleep now, but I only wake up once or twice due to pain and not every 30 minutes or so). I asked him what he thought might be causing it, and how I could avoid aggravating it, and his response to me was, "If there's a motion you do that is painful, don't do that motion." I kind of couldn't believe that that was his advice, so I repeated, "So just... if it hurts, don't move that way?" He confirmed, "Yes, if it is painful don't do that motion." But it hurts when I lie down. Maybe I'm nuts, but I do not feel that that was helpful advice. I paid them $59 for that and will not be returning. I get the feeling I'm not the clientele they're looking for, by which I mean I don't have a few thousand bucks to shell out for treatment. The overall impression I got was that the doctor was either busy and wanted to move on to the next patient, or wasn't willing to give advice to someone who hadn't committed to a treatment plan. However, if they think you're going to give them a lot of money, and if you can afford to, they will treat you very, very well. Cute office, too. I hate giving bad reviews and I genuinely liked Emma, Bri, and Doctor Taylor, and I feel very positive that if I'd gone through with treatment they would have been great, but I don't feel comfortable with this location. read less
